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Job Opportunities
Reinders, Inc. believes in attracting and retaining the best of the best! Enjoying your job with Reinders will enhance your life and help you better serve internal and external customers. That's why here at Reinders we're always looking for quality, exceptional professionals to fill positions in the organization. People who know how to roll up their sleeves and tackle the job at hand; who go the extra mile to get the job done—and done right.
Customer Service/Warehouse Associate
Rochester, MN | Posted 3/25/24
Apply Now More InfoPosition Summary:
Are you ready to kickstart your career in a dynamic and rewarding environment? Reinders Inc., a leading company in the lawn and turf industry, is on the lookout for a talented individual to join our team as a Customer Service and Warehouse Associate in Rochester, MN. This is a fantastic full-time opportunity on first shift that you won't want to miss!
Why Reinders Inc.?
- Steady Growth: Be part of a company that's been thriving for over a century. We're constantly growing and evolving, offering you room for advancement in your career.
- Team Collaboration: Join a friendly and supportive team that values your contributions and encourages collaboration. We believe in teamwork and recognize the importance of each team member.
- Career Development: At Reinders Inc., we invest in our employees. We provide training, mentoring, and opportunities to help you excel and advance in your career.
- Stability: Join a financially stable and reputable company that's committed to quality and excellence.
Responsibilities:
- Customer Service: Interact with our valued customers in a friendly and professional manner. Assist with inquiries, orders, and resolve any issues or concerns promptly.
- Warehouse and Driving Duties: Receive, store, and distribute products. Ensure the warehouse is organized, and inventory is maintained accurately. Perform product delivery on a back up basis.
- Administrative Tasks: Handle paperwork, process orders, and maintain records with precision.
- Shipping and Receiving: Safely load and unload products for shipment. Ensure compliance with all safety and quality guidelines.
- Use of Technology: Utilize various software systems to track orders and inventory.
Requirements:
- Previous warehouse experience required. Customer service experience is a plus.
- Valid Driver’s license and ability to obtain a medical card.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Forklift operation experience is an advantage.
What We Offer:
- Competitive salary.
- Comprehensive benefits package.
- Company merchandise.
- Training and development opportunities.
Ready to embark on an exciting career journey with Reinders Inc.? Don't wait! Send your resume highlighting your relevant experience. Join us in shaping the future of Reinders Inc. Your dedication, skills, and enthusiasm can make a real impact. Apply today! Please send your resume to: gbounds@reinders.com
Reinders is an Affirmative Action/Equal Opportunity Employer
IT Help Desk Analyst
Sussex, WI | Posted 3/21/24
Apply Now More InfoPosition Summary:
As an IT Helpdesk Analyst, the primary focus will be to provide technical support and resolution to customers experiencing technology-related issues, including software, hardware, network, and applications. This position will manage and support computing systems and infrastructure daily, including desktops, laptops, mobile devices, printers, phones, and network equipment. The ideal candidate will excel in a dynamic environment, delivering exceptional customer service. Additionally, the IT Helpdesk Analyst contributes to projects, user training, procurement, vendor relations, and documentation.
Essential Job Duties:
- Provides technical support and assistance to staff experiencing computer system, application, hardware, or software issues to ensure timely resolution using a ticketing system, email, and phone.
- Triages incoming calls by asking proper questions to the end user, gathering enough detail to recognize the priority of the issue and the impact to their organization.
- Ensures clear and accurate documentation of incident status, call history, and resolution.
- Utilizes remote access solutions to better identify reported problems and gather necessary details.
- Engage with end users to address concerns and escalate complex issues to appropriate team members to ensure thorough resolution.
- Follow and document process flows for areas of accountability.
- Accountable for knowledge-based documentation for system maintenance, applications, and solutions.
- Collaborates with other functions including vendors, network services, software systems, and/or application development to restore service and/or identify problems.
- Tracks and completes preventative maintenance and asset inventory.
- Contributes to team effort by completing other assignments and serving on project teams, and open to learning new technologies and expanding your job skills.
- Other duties as assigned.
Qualifications
Education and/or Experience:
- Associate degree or bachelor’s degree in information technology accredited program (Majoring in Computer Science, Information Technology, or related IT discipline) or equivalent work experience.
Language Skills:
- Excellent written, verbal communication and relational skills
- Strong business and telephone communication skills, and the ability to communicate technical information to non-technical personnel.
Other Qualifications:
- Intermediate to advanced knowledge of Microsoft products (Office Suite, Office 365, Windows OS', etc.).
- Comprehension of network principles and theory, including an understanding of TCP/IP logic, network layering, and connectivity challenges.
- Must be able to adapt to an ever-changing technological environment.
- Possess intermediate task management skills.
- Ability to work effectively in a team environment.
- Must be a creative and critical thinker.
- Strong documentation and organizational skills.
- Ability to multitask and prioritize tasks in a fast-paced environment to meet deadlines.
- Skilled in research, using web resources and documentation to find answers.
- Advanced problem-solving capabilities to troubleshoot issues in an efficient manner.
- Strong attention to detail and tracking abilities required.
- Ability to learn new technologies quickly and thoroughly.
Preferred Qualifications:
- Knowledge and experience in help desk ticketing systems and customer service.
- Certifications: A+ and/or Network+.
- Networking experience including Cisco, HP, VMWare.
- Microsoft SQL, VB Script, and PowerShell experience.
Please send your resume to: gbounds@reinders.com
Reinders is an Affirmative Action/Equal Opportunity Employer
IT Manager
Sussex, WI | Posted 3/6/24
Apply Now More InfoPosition Summary:
The IT Manager will serve as a department leader, technical project manager, and provide escalation expertise, management, and leadership to technical teams. This position will contribute to the development and implementation of IT strategies effecting areas such as security, infrastructure, network administration, system integrations, server support and optimization, user support, and application support to ensure all solutions are aligned and supportive of the business strategy and goals.
Essential Job Duties:
- Provide high availability of services with continued support and maintenance of infrastructure, networks, applications, and systems within the organization.
- Maintain network security from internal and external threats and continue to continuously improve corporate security posture.
- Provide management, mentorship, training, and supervision of IT Staff.
- Coordinate staff priorities, assignments, and review help desk activity to assist employees to be able to best serve Reinders’ customers.
- Act as project manager over large, complex technology projects and initiatives.
- Develop and implement the most efficient and cost-effective solutions to maintain maximum availability of applications and services.
- Prioritize and troubleshoot technology complications, understand how they impact business operations, and quickly find resolution.
- Continuously review workflows and recommend innovative solutions, both procedurally and technically.
- Coordinate with network vendors to provide proactive network management services; diagnose and repair network outages working with vendors as appropriate.
- Professionally maintain vendor and partner relationships while thoroughly managing contracts with a focus on cost-consciousness.
- Regularly update project status and notes for projects, initiatives, and goals using project management tools like Monday.com.
- Direct/prepare detailed network documentation including support knowledgebase, project plans, logical network diagrams, disaster recovery plans, and security posture reports.
- Plan, execute, and oversee new deployments, version upgrades, and bug fixes across infrastructure components including servers/hardware, security endpoints, appliances, software, and applications.
- Automate network deployment, monitoring and management procedures by use of automation tools and scripting (including but not limited to PowerShell, Python, Github)
- Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- College degree in the field of computer science and/or 10 years equivalent work experience in a highly technical field
- Minimum 5 years of recent supervisory / management experience managing a technology-centric team.
Other Qualifications:
- 10+ years in IT managing & resolving complex technical issues, supporting applications, users, networks, & hardware infrastructure.
- Prior experience with day-to-day management of escalated user and system issues, help desk incidents, staff, ticket management, delegation of priorities, project work, and prioritization.
- Management-level experience with systems, infrastructure, IT projects, support and maintenance of LAN/WAN/VPN, routers, firewalls, switches, and security.
- Proven ability to secure and protect company information, data and systems and experience with security best-practices, security awareness and user training.
- Expertise in VMWare, SAN, Veeam/Backups, and advanced virtualization concepts.
- Cisco/Meraki networking experience (routers, switches, firewalls), site-to-site VPN, VLANS, and VPN clients.
- Strong Windows knowledge and experience: Windows OS, Windows Servers, Active Directory, Exchange, SharePoint, O365 Management (Azure, MDM/Intune a plus).
- Knowledge of Information Technology operations including best practices for help desk, network operations, security, backups, and disaster recovery.
- Knowledge of management and monitoring systems related to Information Technology.
- Strong leadership qualities with the ability to make sound, logical decisions, and delegate workload appropriately.
- Excellent communication and interpersonal skills; must be able to communicate well at all levels, and effectively collaborate and socialize new ideas and solutions.
- Project management disciplines and experience.
- Excellent end-user training and presentation skills.
- Ability to formulate written plans and documents pertaining to projects and initiatives.
- Ability to maintain confidentiality.
- Ability to be hands-on, manage and delegate to staff, and work as a team.
- Ability to prioritize multiple IT projects and adapt to changes and be flexible.
Preferred Qualifications:
- Security Certifications, Project Management, or Industry Certifications.
- Cloud application, configuration, and integration experience.
- ERP knowledge and experience a plus.
Core Competencies:
- Communicates and acts with honesty and transparency, even in difficult situations. Shares information appropriately. Embraces feedback and listens openly to it and offers feedback in a constructive and positive manner. Steps up to conflicts, viewing them as opportunities. Can settle disputes equitably; can find common ground and collaborate with minimum disturbance.
- Customer-focused. Is dedicated to meeting and often exceeding the expectations of customers, both internal and external. Seeks to fully recognize the needs of customers and makes decisions with those needs in mind. Builds relationships with customers.
- Ability to decide thoughtfully using data-driven decision-making skills. Asks the right questions, and uses data, experience, and good judgment. Able to analyze problems and suggest correct and accurate solutions in a timely manner.
- Action-oriented. Acts with a sense of urgency, and with the result in mind. Prioritizes workload and projects and eliminates roadblocks. Uses time effectively and can juggle multiple projects.
- Builds trust and respect within the company and with outside partners. Places a high value on collaboration. Is easy to approach and talk to; is a good listener; relates well to all people throughout the organization; is viewed as a team player.
- Takes personal accountability for areas of responsibility. Can be counted on to deliver results that are timely and meet expectations for both quality and quantity.
- Developing Others. Is good at establishing clear directions and sets objectives; distributes workload appropriately; clearly and comfortably delegates; lays out work in a well-planned and organized manner and maintains two-way dialogue with others; brings out the best results.
Please send your resume to: gbounds@reinders.com
Reinders is an Affirmative Action/Equal Opportunity Employer
Set Up Technician
Elm Grove, WI | Posted 3/21/24
Apply Now More InfoPosition Summary:
Are you a hands-on enthusiast with a passion for keeping things running smoothly? Do you have a knack for diagnosing and fixing mechanical issues? If so, we've got the perfect opportunity for you!
About Us:
At Reinders Inc., we take pride in delivering top-notch lawn and turf equipment to our valued customers. We believe in the power of a well-maintained, lush green landscape, and we're on a mission to keep lawns and turf looking their best. Our team provides exceptional service, and we're looking for a skilled Equipment Set Up Technician on the first shift to join us on this journey.
Key Responsibilities:
As an Equipment Set Up Technician, your role will be crucial in ensuring our customers receive equipment that's ready to roll. Your duties will include:
- Setting up lawn and turf equipment, ensuring it's in perfect working condition.
- Performing reel grinding and sharpening for equipment as needed.
- Conducting routine maintenance to keep our equipment in top shape.
- Collaborating with our team to maintain an organized and efficient workflow.
Qualifications
We're seeking candidates who possess the following qualifications:
- Strong mechanical aptitude and a passion for equipment maintenance.
- Ability to diagnose and perform minor repairs on lawn and turf equipment.
- Excellent attention to detail and organizational skills.
- A positive attitude, a strong work ethic, and the ability to work well independently and in a team.
What We Offer:
- Competitive compensation and benefits package.
- Opportunities for skill development and growth within the company.
- A supportive and friendly team environment.
- The chance to make a positive impact on our customers' outdoor experiences.
If you're ready to be a part of a dynamic team that is passionate about excellence and customer satisfaction, we want to hear from you!
To apply for the Equipment Set Up Technician position, please submit your resume highlighting your relevant skills and experience. Please send your resume to: gbounds@reinders.com
Reinders is an Affirmative Action/Equal Opportunity Employer
Warehouse Lead
Lebanon, IN | Posted 2/28/24
Apply Now More InfoPosition Summary:
Are you ready to take the next step in your career in Lebanon, IN? Reinders Inc. is seeking a talented Warehouse Lead to join our thriving team on the first shift.
In this role, you'll be at the forefront of our operations, performing all essential warehouse and material handling duties with precision and efficiency. But that's not all – you'll also play a pivotal role in training our dedicated team members in various warehouse and material handling operations, ensuring our standards of excellence are always met.
Requirements:
- Previous experience in warehouse operations and material handling.
- Ability to pass forklift operator course and obtain forklift certification.
- Proven leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on safety and quality.
- Flexibility to adapt to changing priorities and schedules.
Responsibilities:
- Execute all standard warehouse, order picking, and material handling functions flawlessly.
- Mentor team members by demonstrating best practices in safety, organization, and efficiency.
- Train and mentor team members in picking, packing, shipping, receiving, inventory, stocking, and other related warehouse duties to ensure they perform at their best.
- Provide backup support to the Warehouse Manager during their absence, maintaining seamless operations.
Join us and become an integral part of our success story! Apply now and take the next step in your career as a Warehouse Lead in Lebanon, IN. Please send your resume to: gbounds@reinders.com
Reinders is an Affirmative Action/Equal Opportunity Employer
Customer Service/Warehouse Associate
Hudson, WI | Posted 2/21/24
Apply Now More InfoPosition Summary:
Join the Reinders Inc. Team in Hudson, WI!
Are you ready to kickstart your career in a dynamic and rewarding environment? Reinders Inc., a leading company in the lawn and turf industry, is on the lookout for a talented individual to join our team as a Customer Service and Warehouse Associate in Hudson, WI. This is a fantastic full-time opportunity on first shift that you won't want to miss!
Why Reinders Inc.?
- Steady Growth: Be part of a company that's been thriving for over a century. We're constantly growing and evolving, offering you room for advancement in your career.
- Team Collaboration: Join a friendly and supportive team that values your contributions and encourages collaboration. We believe in teamwork and recognize the importance of each team member.
- Career Development: At Reinders Inc., we invest in our employees. We provide training, mentoring, and opportunities to help you excel and advance in your career.
- Stability: Join a financially stable and reputable company that's committed to quality and excellence.
Responsibilities:
- Customer Service: Interact with our valued customers in a friendly and professional manner. Assist with inquiries, orders, and resolve any issues or concerns promptly.
- Warehouse and Driving Duties: Receive, store, and distribute products. Ensure the warehouse is organized, and inventory is maintained accurately. Perform product delivery on a backup basis.
- Administrative Tasks: Handle paperwork, process orders, and maintain records with precision.
- Shipping and Receiving: Safely load and unload products for shipment. Ensure compliance with all safety and quality guidelines.
- Use of Technology: Utilize various software systems to track orders and inventory.
Requirements:
- Previous warehouse experience and customer service experience desired.
- Valid Driver’s license and ability to obtain a medical card.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Forklift operation experience is an advantage.
What We Offer:
- Competitive salary.
- Comprehensive benefits package.
- Company merchandise.
- Training and development opportunities.
If you're ready to take your driving career to the next level and join a company that values your skills and dedication, we'd love to hear from you!
Ready to embark on an exciting career journey with Reinders Inc.? Don't wait! Send your resume highlighting your relevant experience. Join us in shaping the future of Reinders Inc. Your dedication, skills, and enthusiasm can make a real impact. Apply today! Please send your resume to: gbounds@reinders.com
Reinders is an Affirmative Action/Equal Opportunity Employer
Who We Are
Reinders, Inc. is a family owned distribution company established in 1866 headquartered in Sussex, WI. with 200 employees and 13 locations across the Midwest. We carry quality product lines such as turf equipment, irrigation products, fertilizers, grass seed, power equipment, landscape lighting, fountains, rock salt and many others. Reinders works with a wide variety of customers including golf courses, municipalities, schools, parks, cemeteries, athletic facilities, contractors, landscape companies and architects.
Employment Resources
Our Job Benefits
Reinders offers a comprehensive benefits package that gives employees many options for coverage and services!
Reinders is an organization that values a work/life balance; both part-time and full-time employees are eligible to accrue paid time off and receive nine paid holidays to rest and recharge from work.
Want to save for retirement? Reinders offers a competitive company match on both employees’ pre-tax 401(k) and Roth 401(k) contributions.
Other Benefit Offerings for Full-time Employees:
- Medical Insurance – Our plans include Teladoc which offers the convenience of a variety of virtual diagnostic services at no cost to employees.
- Dental Insurance
- Vision Insurance
- Company Provided Life/ADD Insurance
- Long-term and Short-term Disability
- Dependent and Medical Flexible Spending Accounts (FSA)
Part-time and full-time employees may enroll in additional voluntary benefits through Stitch, which offers direct payment to employees if they have an accident or illness that causes an unexpected financial hardship. Do you have a dog, cat, bird, fish, or other pet? Reinders offers Pet Insurance to part-time and full time-employees to care for their animal family members.
In addition to our benefits package, what other value will you find working for Reinders? Please see below to read what current employees at Reinders have to say about their experience
Employee Testimonials
View all TestimonialsService Administrator, Elm Grove, WI
Employed with Reinders since July 2021
A day in the life of my position includes checking emails, reviewing and billing completed tickets, answering phones, and checking open order report. I enjoy what I do. I love it here and the people I work with. I look forward to learning new things in my role. Interactions with my co-workers are great. The culture at Reinders is professional, casual, friendly, and fast-paced; all of those and more. Reinders is family oriented, understanding, and appreciative of their employees.
Territory Manager-Soft Goods, Illinois
Employed with Reinders since September 2017
Since day one Reinders has been a welcoming and family-oriented employer. Reinders continuously supports its employees to make sure personal goals are met and to promote a healthy work life balance. When I got hired at Reinders I didn’t feel like an employee, but more so a part of a family. I would recommend anyone to work for Reinders.
Service Manager, Mundelein, IL
Employed with Reinders since January 2010
A day in the life of my position includes checking daily reports, going over daily operations, managing inventory and processes, answering customer inquiries, managing billing and daily paperwork, and working with new ERP system for the Service Department. The customers, both internal and external make me enjoy my job at Reinders. We partner together daily and have developed many excellent working relationships that work for all parties involved. This is a team effort. We work together, we learn together and grow together. Recently there have been several projects on which I have worked. We are customer based and to attain those results I have spent more time educating and mentoring new staff members. Watching staff learn and grow with customer relationships and behind the scenes knowledge is my favorite on going project. Recently I have been involved in a new service management program to assist with the daily operations of our Service Department. We focus as a team to learn and grow in our positions daily. Most customer interactions are discussed and not just mentored by one person, but the team to learn and grow. The culture at Reinders is family orientated, hard workers, and they have the “this is it” mentality.